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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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jorge

January 29, 2026

5  out of  5
rating by jorge
"Working with Astrid has been a fantastic experience. She's professional, sharp, and always stays on top of my policy needs, but what really sets her apart is how genuine and nice she is. You can tell she truly cares about her clients and isn't just trying to sell a policy-she wants to make sure you're actually protected. She made it so easy to get the right coverage at a great price. If you're looking for a reliable, friendly agent who actually has your back, definitely reach out to her!"
We responded:
"Thanks so much for the amazing review, jorge! We really appreciate your support here in Los Angeles . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Charles R Garrett Jr’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Los Angeles . "
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Daniel Spitzer

January 23, 2026

5  out of  5
rating by Daniel Spitzer
"I've worked with a lot of insurance companies over the years, but these folks really get the job done when others can't. Great service and easy to work with!"
We responded:
"Thank you for the fantastic review, Daniel! We are always here to help with your insurance needs here in Los Angeles . "
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Hung Nguyen

January 20, 2026

5  out of  5
rating by Hung Nguyen
"Ms Yesenia Lopez is expertise and professional at auto insurance, very responsive to all of my queries/requests and diligently works on my case with multiples changes one after next. It’s a pleasure to work with her."
We responded:
"Thank you for your kind review of State Farm Agent Charles R Garrett Jr’s Team. We appreciate it! Thank you for the amazing review, Hung! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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UziOverCarti

January 15, 2026

5  out of  5
rating by UziOverCarti
"Great customer service, Yesenia is always responding in a timely fashion."
We responded:
"Thank you for the wonderful 5 star review!"
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eddy zavala

December 12, 2025

5  out of  5
rating by eddy zavala
"amazing michelle was very greatfull"
We responded:
"Thank you Eddy for the great 5 star review"
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Lilia Tena

November 24, 2025

5  out of  5
rating by Lilia Tena
"State Farm insurance has great customer service. My insurance agent Yesenia Lopez has been very helpful throughout the years. I have had State Farm insurance for over 15 years now and I am very happy with their service."
We responded:
"Thanks for your business!"
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patricia Pintor

November 21, 2025

5  out of  5
rating by patricia Pintor
"I want to start by saying Yesenia is an amazing person. She is knowledgeable and her professionalism is beyond great. She always takes the time to assist you and help you best way possible when it comes with questions and or guidance with the insurance. She always gets me great deals that's why I am with state farm because of people like her that cares and I can see loves what she does. Please acknowledge Yesenia and the amazing work and customer service she has. Kudos to Yesenia! Again thank you for always helping me and always available when needed. Thank you Yesenia!! Thank you Yesenia!"
We responded:
"Thank you for the 5 star review! We appreciate you referring your family to our agency!"
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Shawnice Reid

November 21, 2025

5  out of  5
rating by Shawnice Reid
"I have been with State Farm for years and Yesenia has been my go to do all person for years! She’s been consist she always makes sure I have the best rates and she truly cares for her customers. I feel very much like family although I haven’t been into the office for years she has a way of making every transaction easy and also very friendly. Thank you so much!"
We responded:
"Thank you Shawnice for the great 5 star review!"
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Shaheen Manshoory

November 13, 2025

5  out of  5
rating by Shaheen Manshoory
"Great service and always responsive to my request!"
We responded:
"We appreciate your business Shaheen! Thank you for the wonderful review!"
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Jacqueline Banuelos

November 10, 2025

5  out of  5
rating by Jacqueline Banuelos
"A good friend recommended me to Yesenia because of her dedication to assisting her clients. Yesenia is always incredibly helpful! She consistently goes above and beyond to assist with any questions or concerns, ensuring that everything is handled efficiently and with care. I appreciate that’s she always has been quick to respond, patient, and genuinely kind. It’s clear she truly cares about her clients and takes pride in providing excellent service. Working with her has made dealing with car insurance so much easier and stress-free. She’s a real asset to the company!"
We responded:
"Thank you Jacqueline for the kind words and commitment to our office!"
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Evelyn Mendez

October 31, 2025

5  out of  5
rating by Evelyn Mendez
"If you're looking for top-notch service and unbeatable rates, Charles Garrett Jr’s office is the place to call. Be sure to ask for Yesenia Lopez—the best agent around. Making changes to my policy was quick and hassle-free. I highly recommend their services!"
We responded:
"Thank you Evelyn for the fantastic review! "
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Marybeth Mendoza

October 31, 2025

5  out of  5
rating by Marybeth Mendoza
"Yesenia Lopez has been absolutely amazing to work with. She’s patient, knowledgeable, and always takes the time to explain every detail so I fully understand my coverage options. You can tell she truly cares about her clients and goes above and beyond to make sure everything is handled smoothly. She’s also incredibly caring with my mom, always making sure she feels comfortable and supported throughout the process. I really appreciate her professionalism and kindness and highly recommend her to anyone looking for an insurance agent who genuinely has your best interest at heart 🖤."
We responded:
"Marybeth, we truly value your business and look forward to our continued relationship!"
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Kevin McClain

October 21, 2025

1  out of  5
rating by Kevin McClain
"I hate statefarm!!!! Their crazy and just want you to keep paying more and more money every month, even when you can't afford it and let it cancel out they still bill you like you still getting their insurance"
We responded:
"Hello Kevin, we understand your financial situation and hope you can secure coverage with another carrier!"
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Isaac Torrez

October 1, 2025

4  out of  5
rating by Isaac Torrez
"Astrid morales help me get a new policy insurance gave me a good price for my cars"
We responded:
"Thank you Isac for the great 5 star review!"
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Katia portillo

September 30, 2025

5  out of  5
rating by Katia portillo
"Heidi O. is the best! Every time I need help or have questions she's always gladly to help. She's the best!"
We responded:
"Thank you Katia for being a loyal customer!"
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Erik Sarni

August 13, 2025

5  out of  5
rating by Erik Sarni
"Recently joined 6 months ago and I am very happy with State Farm! Thank you Astrid for all your help getting me a great quote and always answering my calls /questions!"
We responded:
"Welcome aboard Erik! We appreciate your business and continued support!"
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Ingrid Melendez

August 12, 2025

5  out of  5
rating by Ingrid Melendez
"I’ve had the pleasure of working with Astrid for some time now, and I cannot speak highly enough of her exceptional service. She consistently goes above and beyond to assist me—whether it’s answering my questions, explaining policy details, or providing clear, helpful guidance. Astrid is incredibly knowledgeable, patient, and truly dedicated to making sure I feel supported and informed. It’s rare to find someone so dependable and kind in customer service. I’m truly grateful for all the help she’s provided."
We responded:
"Thank you for the kind words. Astrid strives to provide exceptional service. We appreciate your business!"
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Melissa Sparks

August 8, 2025

5  out of  5
rating by Melissa Sparks
"Yesenia makes getting and updating insurance a breeze. She has been able to help me at each stage from renters to homeowners to now two cars. Thank you to Yesenia and her team!"
We responded:
"Thank you Melissa for your continued support! We appreciate the 5 star review!"
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lamaeyt

August 1, 2025

5  out of  5
rating by lamaeyt
"Muy buena atención al cliente. Muy profecional y atenta."
We responded:
"Thank you Lamaeyt for the great 5 star review!"
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Vaughn Mims

August 1, 2025

5  out of  5
rating by Vaughn Mims
"Awesome customer service Mr. Garrett is incredible"
We responded:
"Thank you Vaughn for your continued support!"
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William Ramos

August 1, 2025

5  out of  5
rating by William Ramos
"I appreciate Heidy Orellana. She is always available, helpful and very knowledgeable. Highly recommend her and this office!!"
We responded:
"Thank you William for the awesome review!"
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Rosy Rivera

July 31, 2025

5  out of  5
rating by Rosy Rivera
"I was inquiring about a quote for my car. I got great service from the agent. Heidy was very polite, friendly and professional."
We responded:
"Thank you Rosy for the 5 star review"
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Genesis Montalvo

July 30, 2025

5  out of  5
rating by Genesis Montalvo
"Smooth, fast and efficient process. I can’t say enough great things about my insurance agent Mrs. Yesenia. Very knowledgeable, and genuinely committed to helping me find the best policy for my needs. She took the time to explain all the details clearly, made sure I understood my coverage options that gave me both peace of mind and great value. What really stands out is her exceptional customer service—quick to answer questions, always available when assistance is needed. I appreciate that, given that now in days It’s rare to find someone so dependable and trustworthy in this industry very efficient, friendly & transparent. I feel confident and comfortable knowing I have the right coverage and a reliable agent to guide me through any situation. Highly recommend!"
We responded:
"We appreciate your business and continued support!"
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Edwin Pennill

July 30, 2025

5  out of  5
rating by Edwin Pennill
"Yesenia has been my go-to insurance agent since 2008, and I honestly couldn’t ask for better service. She makes everything easy and stress-free, always taking the time to explain things clearly and help me find the best coverage for my needs. Anytime I have a question or need assistance, she’s quick to respond and always friendly. It’s always a great experience working with her, and I truly appreciate the care and professionalism she’s shown me over the years."
We responded:
"Thanks for your continued support and 5 star review!"
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Kim Diaz

July 29, 2025

5  out of  5
rating by Kim Diaz
"Great service !!!!Have been with State farm for over 15 years . Yesenia has always helped us and gone above and beyond . Super kind and very attentive with her customers. She always makes sure to give us the best rates and is on top of all our needs ."
We responded:
"Thank you Kim for the wonderful 5 star review!"